Over and over I've read steps on becoming a better listener, from both the business perspective and the personal focus. I enjoyed Ann's steps and I'm going to dedicate a week to each step. Here they are:
- Quiet your mind
- Be willing to listen without judgment
- Commit to patience (a hard one, personally)
- Remain in the moment
- Avoid the temptation to formulate a response
- Be honest
- Listen with your eyes (read non-verbal and watch your posture)
- Listen to the silence as well as the words
- Gladly receive the gifts of authentic listening (let yourself be uplifted and the other person will feel the same)
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